Resume & Experience
Strategic HR & operational transformation leadership
Professional Experience
Technology Knowledge Manager
Ahold Delhaize USA (formerly Peapod Digital Labs)
2021 - Present
Main point of contact, negotiation partner, configuration lead, implementation lead, and change management communications owner for enterprise AI and data literacy transformation programs.
- ✓Secured $1M+ budget approval for Tech Skills Academy; architected role-specific learning paths and skill assessment infrastructure across thousands of engineers
- ✓Designed and executed executive-facing communications strategy for enterprise transformation initiative
- ✓Raised skill assessment completion by 10x (130 to 1,400+) through gamification and Power BI dashboards for strategic HR decisions
- ✓Founded Organizational Change Management Center of Excellence using ACMP and PROSCI methodologies
- ✓Established Upskilling Community of Practice with 80%+ participation and career progression framework refresh
Change and Project Management Consultant
Red Hat
2021
Orchestrated cross-departmental projects and improved team collaboration through structured project management frameworks.
- ✓Orchestrated paycheck allocation project improving travel experience
- ✓Implemented Smartsheet for enterprise project management
- ✓Created project frameworks and RACI role mapping for change initiatives
Compliance Training Analyst and Project Manager
eBay
2019 - 2020
Managed global compliance training and automation initiatives for enterprise-wide workforce.
- ✓Achieved 99% completion rate on annual compliance training across 30,000+ global users
- ✓Built Python automation to eliminate 10+ hours of weekly manual data analysis
- ✓Decreased troubleshooting time by 60-90% through step-by-step guides and agile training delivery
Knowledge and Change Management Lead
AArete
2018
Led cross-functional team to systematize company-wide knowledge management and improve consulting delivery.
- ✓Eliminated 95% of data loss errors while improving resource allocation
- ✓Increased new hire onboarding speed by 300% in first two weeks
- ✓Developed and implemented project streamlining software platform
Technology Training Consultant
Northwestern Mutual-Chicago
2016 - 2017
Delivered training and adoption strategies for 150+ small-business teams on enterprise technology platforms.
- ✓Increased technology adoption and data-driven decision making across 150+ teams
- ✓Grew intern retention by 400% through curriculum redesign and onboarding improvements
- ✓Delivered 25-50% improvements to marketing and CRM effectiveness through data analysis
Certifications & Credentials
Senior Professional in Human Resources (SPHR)
Professional in Human Resources (PHR)
Artificial Intelligence: Foundations (Expert)
Managing Projects (Expert)
Project Management for Professionals (Expert)
Jira Fundamentals
Fierce Conversations Facilitator
Pursuing: CCMP (Certified Change Management Professional)
Core Competencies
Enterprise Program Leadership
Skills Intelligence & Assessment Architecture
Workforce Transformation Strategy
Change Management (ACMP, PROSCI)
Cross-Functional Stakeholder Governance
Executive Advisory & QBR Delivery
SaaS/LMS/LXP/HRIS Platform Administration
Data Analysis & Visualization (Power BI, Python, SPSS)
AI-Native Workflow Automation
Organizational Development
Curriculum Design & Learning Path Architecture
Vendor Relationship Management
Education
Master of Arts in Industrial/Organizational Psychology
Roosevelt University | Chicago, IL
Capstone: Traditional and Contemporary Approaches to Leadership — Presented at Roosevelt and Minnesota Consulting Challenges
Bachelor of Science in Psychology
Olivet Nazarene University | Bourbonnais, IL
Capstone: The Effects of Multitasking on Memory — Presented at ACCA Student Symposium
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